No Returns for Digital Items
No returns or refunds for digital orders. If you have a problem with your order, please contact firstname.lastname@example.org to resolve the issue.
Returns for Shipped Items
For shipped orders, buyers have 48 hours after delivery to inspect their item(s) and contact email@example.com if they wish to return an item. The buyer is responsible for the outbound and return shipping charges, and they will be deducted from the buyer’s original purchase price + taxes if applicable.
Buyers are responsible for packaging and shipping the return within three business days after the return shipping label (pre-paid by Emblematic Creative) is received. The buyer may also be responsible for the packing charges incurred by the seller. Buyers may not be reimbursed for returns that are not received in original condition.
When contacting us to initiate a return, please include:
- The reason for the return
- Your Emblematic Creative order # (you can find this in your order confirmation email)
- Your phone number
- If the item arrived damaged, photos of the damaged item and packaging
Once we review your return request, we will contact you with further instructions.
Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned to Emblematic Creative.